Management Theories Of Total Quality Management - 834 Words

In a trade association, the members that are served dictate the strategy for how the business operates. This theoretical summary will focus on the management theories of Total Quality Management and Herzberg’s Two-Factor Theory of Motivation and the role that each of these theories play in the success of a trade association. The total quality management (TQM) viewpoint is based on an organizations ability to provide quality services and products, continuous improvement internally and externally, ongoing training and education, and most importantly customer satisfaction. Proper use of TQM results in improved product and service quality, more effective and efficient process design, reduction in the waste of resources, and thus higher productivity. (Yuni, 2013). In an association, customer satisfaction is extremely important and there is great emphasis placed on the quality of work that is produced by the association. Although there are many management strategies TQM embeds awareness of quality in all organizational processes and requires that organizations maintain quality standards in all aspects of the business. (Ross Perry 1999). Dr. W. Edwards Deming, is noted as the man who discovered quality and developed his principles with a focus on the customer and customer satisfaction as a measure of succ ess and achievement. (Gabor, 1992). As customer needs and demands change, the organization has to adapt to those changes. Understanding customer needs and being ableShow MoreRelatedToyota s Theory Of Total Quality Management1500 Words   |  6 Pagesmanufacturers, Toyota has always had a reputation for high quality automobiles at very competitive prices. Toyota’s approach to production is a ‘lean manufacturing system’ or a â€Å"Just-in-Time (JIT) system, which aims at producing vehicles in the fastest and most efficient way possible, in order to deliver vehicles in the fastest possible time. Despite having a very effective production system in place, in 2009 Toyota experienced a crisis in the quality of their cars, which in result caused them to recallRead MoreTotal Quality Management Theory1305 Words   |  6 PagesIntroduction Most organizational management theories descend either from Frederick Taylor’s scientific management theory or from Elton Mayo s human relations model. Total Quality Management (TQM) theory grew out of existing organizational management theories, in part, as a response to the problems in those theories. Edwards Deming and Joseph Juran are most responsible for the development of TQM. Deming and Juran began work on TQM in the 1930s and continued shaping the management model into the 1990s. DuringRead MoreTheory Analysis: Total Quality management2922 Words   |  12 Pageshave difficulties in implementing Total Quality management Approach According to the prestigious management consultant company, Surveys by consulting firms have found that only 20-36% of companies that have undertaken TQM have achieved either significant or even tangible improvements in quality, productivity, competitiveness or financial return. As a result many people are skeptical about TQM. (http://www.j ohnstark.com/fwtqm.html). The total Quality Management Approach works towards achievingRead MorePrinciples Of Total Quality Management1178 Words   |  5 PagesTotal Quality management is a usual practice during and administration approach that began in the 1950s and has consistently turned out to be more general since the mid-1980s. Total quality management places strong recognition on process size and controls as approach of non-stop improvement. TQM is explanation of philosophy, attitude and association of a company that struggles to offer consumers with products and services. The way of life requires in all parts of the organizations operations, withRead MoreDefinition Of Total Quality Management1555 Words   |  7 PagesBusinessDictionary.com defines Total Quality Management (TQM) as a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive c hanges in the attitudes, practices, structures, and systems. Total quality management transcends the product quality approach, involves everyone in the organization, and encompasses its every function: administrationRead MoreDifference Between Total Quality Management896 Words   |  4 PagesTable I shows a summary of the various approaches and some of their key characteristics. Despite some differences between Total Quality Management (TQM), the Theory Of Constraints (TOC), Six Sigma and Lean the desired outcome of each methodology is ultimately customer focused. TQM, and Lean trace their origins to the quality evolution in Japan shortly after the Second World War though the concepts within each have developed differently. Many TQM concepts and tools have become integral parts LeanRead MoreCritical Analysis On The Philosophy Of Control1478 Words   |  6 PagesRunning head: APPLY YOUR SKILLS 1 APPLY YOUR SKILLS 2 Apply Your Skills: Case for Critical Analysis Learner Name Kaplan University GM501-01: Management Theories and Practices II Dr. Carrie A. O?Hare February 10, 2016 Five Stars: Critical Analysis on the Philosophy of Control Introduction The new Teacher Evaluation System implemented by the State Department of Education is in question. There are issues with the like lack of accuracy and unfair evaluation practice becauseRead MoreThe Reflection Of The Xyz Organization Is Stagnant As Well As Identifying Key Factors That Keep The Organization1503 Words   |  7 Pagesis felt by those in the room who disagree with this perceived perception. Simply put, not everyone has the same view point when it comes to change. However, our society has clearly fostered a fearful response to the unknown and it is an ongoing management issue in the workplace. This research paper is an attempt to better understand why some processes in the XYZ organization are stagnant as well as identifying key factors that keep the organization from moving forward at all times. More specificallyRead MoreThe Case Of A Complaining Customer - Executive Summary1606 Words   |  7 Pagesmisplaced! The store carry out a thorough search of the store and it becomes apparent that the laundry has been given to another customer by mistake. In relation to the Operations Managers role in addressing this problem, many aspects of service quality definitely are not met and most certainly need to be improved on. The new computer system has been installed to provide easy, convenient and time saving services to customers, however it appears that Presto Cleaners may have caused unnecessary unhappyRead MoreSamsung Electronics Company s Total Quality Management Essay1118 Words   |  5 Pagescompany through looking at total quality management including 4 factors which are lowering  costs(zero  defects), continuous improvement, employee involvement, and customer satisfaction as well. Total quality management (TQM) have played important roles in reinforcing corporate competitiveness within the company. Introduction In today’s global market, competition continues to get harder and it is becoming essential for companies to provide more consistent or better quality products and services to